Business Support Officer - PAC
Brisbane, QLD, AU
Job Details
EMPLOYMENT TYPE - Ongoing Full time
LOCATION - ACT; QLD
AFP BAND & SALARY - Band 04 ($84,458.00 - $99,285.00)
JOB REFERENCE NUMBER - 14340
This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
- Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
- 4 extra days of mandatory rest leave per year
- 18 days of paid personal leave per year
- Generous superannuation of 15.4%
- 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
- Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
- Flexible and hybrid working arrangement that provides work/life balance
- Health & wellbeing services – with a focus on early intervention, education and prevention
- Access to ongoing training and professional development opportunities
What is the role?
Pacific Command leads AFP’s engagement with Pacific Police partners with the primary focus to promote regional stability and to prevent and disrupt transnational crime threats. Pacific Command is responsible for delivering the Commissioner and Government’s strategic intent, with a significant focus on implementing the Pacific Policing Initiative (PPI) to strengthen partnerships and boost capabilities across the Pacific.
As a Team Member in Pacific Command the successful applicant will be responsible for liaison, administration, coordination and organisation in support of the Command and the broader organisation.
The Team Member will play a pivotal role in supporting the delivery of Pacific Command’s objectives through the provision of general administrative and coordination support to ensure efficient operation of the team and the AFP.
The suitable applicant will be able to apply general knowledge of AFP business operations and corporate processes while liaising with AFP internal stakeholders and its partners contributing to the AFP’s strategic priorities in the Pacific.
As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.
What will you do?
As a Team Member, you will provide administrative and coordination assistance to ensure the efficient operation of the Pacific Command in support of AFP priorities. This work may include, but may not be limited to, the following:
- Provision of high-level administrative support and coordination: Managing calendars, scheduling meetings, handling correspondence, and maintaining accurate records and reports in line with policies.
- Professional stakeholder engagement and customer service: Acting as a key point of contact, responding timely to enquiries, and building and nurturing strong relationships across teams and agencies.
- Event and travel management: Coordinating and booking travel, meetings, and events, including logistics and secretariat duties – drafting agendas, minutes, meeting papers, and maintaining risk, action, issue and decision registers.
- Process improvement and compliance: Identifying opportunities to streamline processes while ensuring adherence to AFP policies and procedures.
- Project and financial administration: Supporting project coordination, tracking deliverables, processing invoices, and assisting with budget management.
- Confidentiality and professionalism: Handling sensitive information discreetly, demonstrating resilience and professionalism in a fast-paced and dynamic environment, and showing initiative to support and assist different teams during times of high-pressure and demand.
Essential Requirements
- You must be an Australian Citizen at the time of application.
- A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
- Demonstrated experience providing high-level administrative and coordination support.
- Strong knowledge of Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
- Excellent attention to detail, strong organisational and time management skills, and the ability to effectively manage competing priorities.
- Demonstrated strong oral and written communication skills with both internal and external stakeholders.
- Demonstrated ability to autonomously manage a high workload and be adaptable to change.
Additional Information
- This position is at Band 4 Level.
- This role is located in Canberra and Brisbane. Applicants are expected to be based in Canberra or Brisbane or willing to relocate.
Selection Criteria
- Organising your work, making sound decisions and achieving outcomes
- Communicating and working effectively with other people
- Applying technical knowledge, expertise and skills
Application
Please submit the following documents via our Jobs portal prior to the closing date and time:
- Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
- Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.
Employment Suitability
Should you successfully progress from the application stage all applicants must:
- Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
- Have your fingerprints taken if an offer of employment is made.
- Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
- Satisfactorily undertake a security clearance to the level specified for the position.
Recruitment Process
Applicants who have demonstrated their suitability for employment through their resume and application may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.
Commitment to Diversity & Inclusion
At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with disability.
Contacts and Closing Information
Contact Officer: Alison Cooper,
Contact Officer Phone: 025126 5997,
Contact Officer Email: Pacific-workforce@afp.gov.au
Applications Close: 11:59pm (AEDT) 11/04/2025
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