Administrative Officers - Recognition & Customs

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 05 ($99,285.00 - $107,559.00)

JOB REFERENCE NUMBER - 14763

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Are you looking for an opportunity that offers meaningful work and allows you to showcase your professionalism and experience? Do you want to work for an Agency that makes a big community impact by keeping Australia safe?

We are seeking experienced Administrative Officers wishing to be considered for various roles within the Recognition & Customs section. These administrative roles sit within the Chief of Staff Portfolio.

As the primary custodian of the AFP’s ceremonial and protocol activities, recognition framework, chaplaincy and historical legacy, Recognition & Customs are committed to the application of established customs and traditions. Our efforts focus on ensuring the recognition and celebration of the agency’s significant achievements, both past and present. By maintaining these practices, we preserve and reinforce the AFP’s legacy, fostering a deep sense of pride and continuity within the agency, while also supporting the spiritual needs and well-being of members through the chaplaincy network. 

As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Honours & Awards

This role predominately maintains Honours and Awards, including the provision of AFP internal awards and the facilitation of external awards and higher honours to current and former members.

In this role you will:

• Coordinate and process nominations for meritorious awards within the Australian Honours & Awards System, including the Australian Police Medal and Public Service Medal.
• Plan and execute Award Musters, in consultation with executive support staff, both locally and interstate.
• Maintain SAP records, excel spreadsheets and award databases
• Provide timely and accurate advice to current and formers members through the team inbox and hotline
• Coordinate high level projects, identifying opportunities for improvement and efficiency
• Provide quality assurance of medals prior to dispatch
• Develop, strengthen and maintain stakeholder relationships
• Develop Band 4 Team Members by fulfilling a guiding, mentoring and advisory role

Ceremonial & Protocol

This role is responsible for assisting the Team Leader in developing resources involved in the effective delivery of the Ceremonial & Protocol Network and key events.

In this role you will:

• Support the delivery of high-level ceremonial outcomes commensurate with AFP and National priorities, often in tight timeframes and may include planning and conduct of ceremonial events and CAPO training courses.
• Maintain high-level knowledge of the relevant portfolio objectives, including progress towards outcomes/outputs/projects to enable the provision of support and advice.
• Enhance the business operations and outcomes including cross portfolio liaison, collaboration and stakeholder engagement.
• Exercise strong leadership skills and the ability to influence a diverse range of stakeholders.
• Demonstrate sound judgement and professionalism and work flexibly to achieve results.
• Be an effective communicator, with the ability to work both independently and collaboratively to problem solve and negotiate outcomes.
• Understand or have the ability to quickly acquire knowledge of the processes and procedures required to develop relevant correspondence, executive briefings, and talking points.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Demonstrated experience working in an administrative support role.
• Demonstrated and highly developed organisational and administration skills.
• Strong communication skills, with an emphasis on producing written work to a high standard.
• Demonstrated ability to work within a small team environment to achieve outcomes.
• Demonstrated ability to be flexible and adaptive to short timeframes.
• Ability to organise and coordinate activities for a range of stakeholders, including an adaptive communication style to suit the audience.
• Intermediate to advanced competency in Microsoft Office suite of programs, most notably Outlook.

Desirable Requirements

• Formal qualifications or proven experience in project management
• Knowledge of both Australian Honours and Awards and AFP Recognition Framework
• Previous experience as a Ceremonial & Protocol Officer, within or external to the AFP

Selection Criteria

• Organising your work, making sound decisions and achieving outcomes
• Communicating and working effectively with other people
• Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.  

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer:  Emily Nussio,

Contact Officer Phone:  (0)2 51266545, ​

Contact Officer Email:  Emily.Nussio@afp.gov.au

Applications Close: 11:59pm (AEST) 07/07/2025

To view other employment opportunities, please visit our career site.

www.afp.gov.au