Case Manager, Confidant Network and Safe Reporting
Canberra, ACT, AU
Job Details
EMPLOYMENT TYPE - Ongoing Full time
LOCATION - ACT
AFP BAND & SALARY - Band 06 ($107,559.00 - 118,673.00)
JOB REFERENCE NUMBER - 15093
This advertisement is to fill anticipated vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
- Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
- 4 extra days of mandatory rest leave per year
- 18 days of paid personal leave per year
- Generous superannuation of 15.4%
- 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
- Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
- Flexible and hybrid working arrangement that provides work/life balance
- Health & wellbeing services – with a focus on early intervention, education and prevention
- Access to ongoing training and professional development opportunities
What is the role?
The Confidant Network and Safe Reporting (CNSR) team are seeking applications from suitably qualified candidates wishing to be considered for the role of Case Manager, Confidant Network and Safe Reporting.
The CNSR team provides holistic support and advice to our people who may be experiencing, have experienced, or are aware of harmful workplace behaviours including sexualised behaviours within, or connected to the workplace.
Case Managers within Safe Reporting adopt a confidential, person-centred and trauma-informed approach when working with our clients to achieve a resolution. As a Case Manager, you must have the ability to be empathetic while remaining impartial and non-judgmental and possess a strong awareness of the importance of maintaining confidentiality. CNSR also oversees the AFP’s confidential peer support program, the Confidant Network.
The team provides oversight and guidance on all Confidant Network referrals, maintaining appropriate case management records and ensuring compliance with the National Guideline on the Confidant Network. The team maintains regular contact with Confidants to assist them in providing appropriate options and support to our people.
What will you do?
Within this position, Case Managers will be responsible for:
- Client and/or Confidant support and one on one confidential consultation, to identify appropriate options to reach informed decisions.
- Contributing to the identification of current and emerging issues and the monitoring and enhancement of integrity performance of the AFP.
- Liaising with various internal stakeholders to ensure the best response options and outcomes for clients.
- Building positive partnerships with the AFP's Health and Wellbeing Services (SHIELD), Professional Standards (PRS), Performance Management, Diversity and Inclusion and others, to ensure a holistic approach to early intervention and the management of complex workplace matters.
- Preparation of briefs, reports and other sensitive documents.
- Assistance in the delivery of CNSR presentations to internal audiences, such as recruit training and staff induction programs.
- Preparation, analysis and reporting of CNSR data in a variety of contexts.
Essential Requirements
- You must be an Australian Citizen at the time of application.
- A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
- The ability to maintain confidentiality is essential.
- Empathy, non-judgement and exceptional listening skills.
- Contemporary knowledge and relevant experience.
- High levels of resilience and flexibility.
- Excellent verbal communications skills and ability to present in public workshops.
Desirable Requirements
The following skills and/or experience would be highly regarded:
- Prior experience in complaints resolutions, injury management or welfare officer roles will be highly regarded.
Additional Information
- This role is located in Canberra and applicants are expected to be based in the ACT region.
Selection Criteria
- Achieve results
- Communicates with influence
- Contributes to strategic thinking
- Cultivates productive working relationships
- Shows personal drive and integrity
Application
Please submit the following documents via our Jobs portal prior to the closing date and time:
- Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
- Applicant pitch (maximum one page). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.
Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.
Employment Suitability
Should you successfully progress from the application stage all applicants must:
- Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
- Have your fingerprints taken if an offer of employment is made.
- Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
- Satisfactorily undertake a security clearance to the level specified for the position.
Recruitment Process
Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.
Commitment to Diversity & Inclusion
At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.
Contacts and Closing Information
Contact Officer: Tracey Benson,
Contact Officer Phone: 02 5126 6762,
Contact Officer Email: tracey.benson@afp.gov.au
Applications Close: 11:59pm (AEST) 31/08/2025
To view other employment opportunities, please visit our career site.