Hub Leader - SHIELD

Job Details

EMPLOYMENT TYPE - Ongoing Full time; Temporary Full time for a period of 12 months

LOCATION - ACT

AFP BAND & SALARY - Band 08 ($127,101.00 - $138,349.00)

JOB REFERENCE NUMBER - 15043

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Are you looking for an opportunity that offers meaningful work and allows you to showcase your professionalism and stakeholder engagement skills? Applications are sought from suitable applicants wishing to be considered for the role of Hub Leader - SHIELD.

This role oversees the day-to-day operations of a SHIELD Health Hub. The Hub Leader will work closely with a multidisciplinary team including clinicians and support staff, to provide high level client and population group services, case management and excellent customer service.

The Hub Leader will also work in conjunction with other Hub Leaders across Australia and the national SHIELD team. Suitable applicants for this role will have a passion for client care, strong organisational skills, experience in business management, quality assurance systems and continuous improvement in addition to managing multidisciplinary teams. The role requires ability to develop strong relationships and work in collaboration with stakeholders to understand operational objectives and health risks of both the organisation and the relevant command. 

As a Team Leader in the AFP you will play a pivotal role in developing people, managing change and influencing behaviours that lead to a supportive culture that respects the perspectives, talents and value of each individual. Consistent with the AFP values, AFP leadership philosophy, organisational reform agendas, AFP corporate business plans and your Performance Development Agreement, the expectation is that you will deliver on the core responsibilities and meet any requirements of the position as outlined below.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments.

What will you do?

Job responsibilities for this role consist of, but are not limited to: 

• Work with a range of health and support staff to develop business strategies and deliver both population and patient focused services.
• Contribute to the design, implementation and evaluation of workplace procedures, processes and patient services.
• Coordinate data collection and reporting to the national SHIELD team to enable monitoring and evaluation. 
• Coordinating and participating in quality assurance framework reviews and playing an active role in continuous improvement. 
• Oversee daily SHIELD Hub operations, including resource prioritization, scheduling, managing the supply or medical and other equipment.
• Lead a small team of administrative support staff to engage with clients and provide high level client care.
• Ensure patient records and IT systems are managed in line with set requirements. 
• Facilitate the administrative induction and training of new employees.
• Work collaboratively and develop productive working relationships with other SHIELD Hub Leaders, SHIELD program team, and the national SHIELD team Technical Leads to support SHIELD objectives.
• Engage with national and regional command management and operational teams to ensure services are tailored to the needs of the Command and organisation.
• Manage and lead a team effectively to ensure timely communication on current issues, team performance and opportunities. 

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Contemporary leadership experience.
• Excellent communication skills.
• Ability for strategic and innovative thinking. 
• Ability to build collaborative relationships with stakeholders (internal and external).

Desirable Requirements

The following skills and/or experience would be highly regarded:

• Qualifications in Business or Health Management are preferred.
• Previous experience leading a multidisciplinary team.
• Health and safety knowledge and/or background.

Additional Information

• This role is located in Canberra and applicants are expected to be based in Canberra.

Selection Criteria

• Achieve results
• Communicates with influence
• Contributes to strategic thinking
• Cultivates productive working relationships
• Shows personal drive and integrity

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Nicole Gablonski,

Contact Officer Phone: (02) 5126 3623, ​

Contact Officer Email: nicole.gablonski@afp.gov.au

Applications Close: 11:59pm (AEST) 15/09/2025

To view our other employment opportunities, please visit our career site.

www.afp.gov.au