ICT Business Analyst
Canberra, ACT, AU
Job Details
EMPLOYMENT TYPE - Ongoing Full time
LOCATION - ACT
AFP BAND & SALARY - Band 7 ($118,673.00 - $127,101.00) | Band 8 ($127,101.00 - $138,349.00)
JOB REFERENCE NUMBER - 15001
This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
- Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
- 4 extra days of mandatory rest leave per year
- 18 days of paid personal leave per year
- Generous superannuation of 15.4%
- 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
- Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
- Flexible and hybrid working arrangement that provides work/life balance
- Health & wellbeing services – with a focus on early intervention, education and prevention
- Access to ongoing training and professional development opportunities
What is the role?
Applications are sought from applicants wishing to be considered for the role of a ICT Business Analyst to elicit, understand and document business processes and requirements for new and changing ICT systems, and help bridge the gap between customer expectations, design and delivery teams.
The role will provide expert advice and assistance to system users, investigate complex issues, determine business impact and recommend solutions as part of the technical team. You will be working for one of multiple scrum teams within the Enterprise Policing Systems branch. Each scrum team is a multi-disciplinary ICT team driven to deliver and bring value to business users as well as continuously improve the way we work.
As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.
What will you do?
Band 7
Your duties will include:
- Work collaboratively with business and technical stakeholders to identify their needs, reach agreement on the objectives and gain commitment to achieving results.
- Analyse complex ICT business issues, applying expertise to identify and recommend courses of action.
- Assess, evaluate and document ICT business improvement processes, strategies, initiatives, policies and user guidelines.
- Elicit and prioritise requirements; maintain product backlog; develop user stories and acceptance criteria; develop use cases and map processes.
- Validate and ensure that deliverables meet business requirements.
- Establish and maintain effective business relationships and professional networks.
- Contribute to and implement improved ICT practices and procedures.
- Provide mentoring and training as well as deliver presentations.
Band 8
Your duties will include:
- Work collaboratively with business and technical stakeholders to identify their needs, reach agreement on the objectives and gain commitment to achieving results.
- Work with Product Manager/Owners and Architects to get a holistic view of existing work items and solution designs to understand and identify the interdependencies and priorities.
- Analyse complex ICT business issues, applying expertise to identify and recommend courses of action.
- Assess, evaluate and document ICT business improvement processes, strategies, initiatives, policies and user guidelines.
- Elicit and prioritise requirements; maintain product backlog; develop user stories and acceptance criteria; develop use cases and map processes.
- Validate and ensure that deliverables meet business requirements.
- Establish and maintain effective business relationships and professional networks.
- Contribute to and implement improved ICT practices and procedures.
- Provide mentoring, coaching and training as well as deliver presentations and facilitate workshops.
Essential Requirements
Band 7 only:
- Minimum of 3 years’ experience working in the ICT sector as a Business Analyst or an ICT role closely related to a Business Analyst demonstrating the abilities to perform as a Business Analyst.
- Ability to work collaboratively with business and technical stakeholders.
- Experience with mentoring.
Band 8 only:
- Minimum of 5 years’ experience working in the ICT sector as a Business Analyst or an ICT role closely related to a Business Analyst demonstrating the abilities to perform as a Business Analyst.
- Ability to cultivate working relationships, working collaboratively with Product Owners, Architects and relevant stakeholders to align requirements and solution designs with existing capabilities, architecture patterns and the AFP’s strategic vision.
- Experience with mentoring and/or coaching.
Band 7 & 8:
- You must be an Australian Citizen at the time of application.
- A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
- IT qualifications and/or experience working in the ICT sector.
- System and data analysis skills and experience.
- Excellent written and interpersonal communication skills.
- Experience in eliciting, documenting and managing requirements, user stories, acceptance criteria and system specifications.
- Experience in facilitating workshops, delivering presentations and/or provide training.
- Demonstrated ability to apply critical thinking.
- Ability to adapt to changing environments.
- Ability to identify and address business and technological challenges and risks.
- Ability to identify improvement opportunities and apply and lead best practices on business analysis and documentation
Desirable Requirements
Band 7 & 8
The following skills and/or experience would be highly regarded:
- Experience with working in an agile environment and within a scrum team.
- Demonstrated ability and experience in performing other duties that assists the team to delivery (e.g. testing, test writing, development, deployment, etc.).
Additional Information
- When applying you will be asked to nominate your preferred band level, however final determination of the band level you are found suitable for is at the discretion of the panel.
- This role is located in Canberra, however remote working options may be negotiated.
Selection Criteria
- Achieve results
- Communicates with influence
- Contributes to strategic thinking
- Cultivates productive working relationships
- Shows personal drive and integrity
- Technical knowledge and skills
Application
Please submit the following documents via our Jobs portal prior to the closing date and time:
- Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
- Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.
Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.
Employment Suitability
Should you successfully progress from the application stage all applicants must:
- Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
- Have your fingerprints taken if an offer of employment is made.
- Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
- Satisfactorily undertake a security clearance to the level specified for the position.
Recruitment Process
Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.
Commitment to Diversity & Inclusion
At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.
Contacts and Closing Information
Contact Officer: Liz Nguyen,
Contact Officer Phone: (02) 5126 6197,
Contact Officer Email: elizabeth.nguyen@afp.gov.au
Applications Close: 11:59pm (AEST) 14/09/2025
To view other employment opportunities, please visit our career site.