ICT Project Support Officers

Job Details

EMPLOYMENT TYPE - Ongoing Full time; Temporary Full time

LOCATION - ACT; QLD (Brisbane and/or Gold coast only) 

AFP BAND & SALARY - Band 06 ($111,861.00 - 123,420.00) 

JOB REFERENCE NUMBER - 15830

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangements that support work-life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

The ICT Project Support Officer (PSO) is responsible for assisting the ICT Infrastructure Services team with a range of administration support duties and have a strong focus on reporting, compliance, stakeholder collaboration and alignment of the business objectives of the AFP. Working closely with the team leader, business analyst and project managers, the PSO will play a vital role in organising the team.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

We are looking for candidates who are detail‑driven, organised and comfortable juggling multiple priorities. You enjoy working closely with project teams and technically minded people, solving problems and keeping things moving.

What will you do?

The main responsibilities in this role would include but not be limited to;

• Providing support to the team leader and project managers in relation to reporting and governance
• Update and maintain records and spreadsheets, ensuring date accuracy and relevance
• Assist with financial reporting requirements for the portfolio
• Maintain stakeholder engagement and strong communication through scheduled meetings
• Procurement and Contracts relevant to telecommunication and projects
• Asset Management
• Manage the teams files, inbox and reporting.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Has contemporary knowledge and experience relevant to the role (minimum 3 years experience)
• Relevant qualification or experience and knowledge in area of expertise.
• Strong written and verbal communication skills
• Strong organisational skills and high attention to detail
• Confidence supporting senior stakeholders with coordination and admin tasks

Desirable Requirements

• Experience in a project support or project administration role within an ICT environment.
• Experience preparing financial reports 

Selection Criteria

• Achieve results
• Communicates with influence
• Contributes to strategic thinking
• Cultivates productive working relationships
• Shows personal drive and integrity

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.  

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

We're all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Donna Catterall

Contact Officer Phone: 02 5126 5573 ​

Contact Officer Email: donna.catterall@afp.gov.au

Applications Close: 11:59pm (AEST) 29/04/2026

To view other employment opportunities, please visit our career site.

www.afp.gov.au