M365 Collaboration Specialists - Systems Administrators & Team Leaders

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 08 ($127,101.00 - $138,349.00)

JOB REFERENCE NUMBER - 14848

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Are you seeking an opportunity that allows you to drive meaningful collaboration across the enterprise while showcasing your expertise in Microsoft 365 technologies? Do you possess strong stakeholder engagement, organisational, and interpersonal skills, along with a deep understanding of digital collaboration platforms? If so, we have the perfect opportunity for you!

Applications are invited from suitably qualified candidates for the following roles:

• Role 1: M365 Collaboration Specialist - Team Leader (Band 8)
• Role 2: M365 Collaboration Specialist - Systems Administrator (Band 8)

The M365 Collaboration Team, part of the Chief Information Officer Command, leads and manages the implementation, optimisation, and governance of Microsoft 365 tools — including Teams, SharePoint, OneDrive, and Viva — to support enterprise-wide communication, productivity, and knowledge sharing. We are seeking a highly motivated and organised individual who can work effectively under limited direction to deliver collaboration solutions that enhance operational efficiency, reduce friction, and foster a connected digital workplace.

In this role, you will focus on leading the adoption and continuous improvement of M365 services, ensuring alignment with organisational goals, and managing vendor relationships and licensing to maximise value and compliance.

You will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

We're interested in hearing from people who

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Most importantly have a genuine passion for our customers and a commitment to doing the right thing to ensure we're putting our customers needs first

What will you do?

As a Systems Administrator / Team Leader of AFP's M365 Collaboration Team, you will:

• Lead a group of diverse technical specialists (Team Leader only);
• Implement, maintain, and administer Microsoft 365 collaborative tooling platforms, focusing on Teams and SharePoint;
• Develop, test, and implement policies and procedures to mature M365 ecosystem;
• Recognise and suggest opportunities to advance/mature existing implementation;
• Drive overall M365 platform maturity and innovation;
• Document processes, procedures, and techniques for L1/L2 Service Desk triage;
• Collaborate, cross-train, and manage relationship with L1/L2 Service Desk team on issue resolution for all supported M365 platforms;
• Develop and maintain Knowledge Base articles for L1/L2 Service Desk reference;
• Develop and maintain training articles for end users; and
• Maintain frequent communication with peers, leadership, and adjacent IT teams to maintain awareness of emergent issues and changing process/standards.

Essential Requirements

• You must be an Australian Citizen at the time of application;
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one;
• Demonstrated ability to lead a team. (Team Leader role only);
• Minimum 3 years of M365 Administration and SharePoint experience required;
• Knowledge and experience with Microsoft Azure Cloud and user migration, SharePoint, OneDrive, Teams and M365 Architecture;
• Hands-on scripting experience (PowerShell, Azure CLI, bash);
• Technical infrastructure experience;
• Experience with Microsoft Azure Active Directory;
• Demonstrated experience in creating and maintaining technical documentation, manuals and policies; and
• Proven ability to liaise with stakeholders and attend client meetings and technical forums.

Desirable Requirements

The following skills and/or experience would be highly regarded:

• Technical Leadership Experience in leading and managing M365 Teams. (Team Leader role only)
• Microsoft 365 Enterprise Admin certification (MS-110, MS-101) or equivalent work experience.
• 3 years or more of advanced Office 365 experience is preferred.

Additional Information

• This position has been advertised in all major capital cities. Although the position is generally based in Canberra, opportunities to work remotely from another AFP office in Australia will be considered.
• When applying you will be asked to nominate your preferred role, however final determination of the role/s you are found suitable for is at the discretion of the panel.

Selection Criteria

• Achieve results
• Communicates with influence
• Contributes to strategic thinking
• Cultivates productive working relationships
• Shows personal drive and integrity
• Technical knowledge and skills 

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer:  Superintendent Luke Millar,

Contact Officer Phone:  02 5126 3974, ​

Contact Officer Email:  luke.millar@afp.gov.au

Applications Close: 11:59pm (AEST) 15/07/2025

To view our other employment opportunities, please visit our career site.

www.afp.gov.au