National Operations State Service Centre (NOSSC) Watch Floor Officer

Job Details

EMPLOYMENT TYPE - Ongoing Full time; Casual; Ongoing Part time

LOCATION - ACT

AFP BAND & SALARY - Band 03 ($72,339.00 - $84,458.00) plus 22% composite allowance

JOB REFERENCE NUMBER - 15004

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Are you looking for an opportunity that offers meaningful work and allows you to showcase your professionalism and customer service skills? If so, we have the perfect opportunity for you!

National Operations State Service Centre (NOSSC) is the centralised entry point for reports and requests to the AFP, providing operations support 24 hours a day, 7 days a week. Applications are sought from applicants wishing to be considered for the role of NOSSC Watch Floor Officer to triage critical information and respond to incidents and other emergency situations. This position is open to being offered on a full-time, part-time or casual basis to suit the 24/7 rostered operations of the NOSSC team.

Watch Floor Officers are responsible for the day-to-day completion of Watch Floor tasks relating to radio communications and routine Watch Floor operations matters. Under the supervision of the Watch Floor Sergeant and guidance from the Senior Team Member (STM), you will complete all routine tasks and seek assistance from the STM where required.

As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

• Provide radio and telecommunication support to frontline policing and protective service officers.
• Coordinate responses to alarm activations and liaise with key stakeholders and dispatch units.
• Monitor Computer Aided Dispatch and Mobile Responder to ensure appropriate situational awareness of unit locations and job attendance.
• Under direction of the Watch Floor Sergeant, support the response to critical incidents at airports and Protected Establishments around Australia.
• Search for entities using both open source and AFP internal systems to support critical incidents as well provide after-hours assistance for urgent and critical matters for international teams.
• Manage border alerts and alert activations, including liaison with relevant government stakeholders.
• Operate in the AFP’s national call centre, managing queries in relation to requests/reports from the public, airport watch list and the family law court, as well communication with mental health consumers.
• Work on a Rostered Operations shift pattern subject to the appropriate conditions detailed in the AFP Enterprise Agreement.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Strong aptitude for problem solving and analytical processing.
• Demonstrated ability to proactively contribute within a team.
• Excellent communication skills, including high-level writing, editing and presentation skills, and effective cross-cultural communication.
• Candidates will be required to complete a Psychological assessment to be able to progress through this process.

Desirable Requirements

The following skills and/or experience would be highly regarded:

• Demonstrate self-awareness and a commitment to personal development.
• Ability to assess, evaluate and analyse information to develop arguments using logic and evidence.
• An understanding of the role of law enforcement investigations and intelligence.
• Proven and applied data literacy, information management and applied research skills.
• Maintain timely and appropriate verbal communications under pressure, apply verbal de-escalation skills and deliver professional customer service to diverse government stakeholders and members of the public.
• Manage a high volume of tasks, prioritise and triage urgent matters appropriately.

Additional Information

• This role is located in Canberra and applicants are expected to be based in Canberra.
• Successful applicants will be required to work flexibly on rotating shifts including days, nights, weekends and public holidays.
• This role attracts a composite allowance in recognition of expanded working hours, normal patterns of attendance and shift patterns (such as night shifts, weekends and Designated Public Holidays) that are required under the Rostered Operations working pattern. In accordance with the AFP Enterprise Agreement, an employee who is required to work in accordance with the Rostered Operations working pattern will receive a Core Composite of 22% in addition to their base salary, which will count as salary for superannuation. The Commissioner has the authority to remove a composite from a role.

Selection Criteria

Band 3

• Organising your work, making sound decisions and achieving outcomes
• Communicating and working effectively with other people
• Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.  

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer:  Matthew Lyddiard,

Contact Officer Phone:  02 5126 3532, ​

Contact Officer Email:  AFP-NOSSC-EOI@afp.gov.au

Applications Close: 11:59pm (AEST) 14/08/2025

To view other employment opportunities, please visit our career site.

www.afp.gov.au