Payroll Services - Team Leader
Canberra, ACT, AU
Job Details
EMPLOYMENT TYPE - Ongoing Full time; Ongoing Part time
LOCATION - ACT
AFP BAND & SALARY - Band 07 ($118,673.00 - $127,101.00)
JOB REFERENCE NUMBER - 14819
This advertisement is to create a merit list for future ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
- Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
- 4 extra days of mandatory rest leave per year
- 18 days of paid personal leave per year
- Generous superannuation of 15.4%
- 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
- Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
- Flexible and hybrid working arrangement that provides work/life balance
- Health & wellbeing services – with a focus on early intervention, education and prevention
- Access to ongoing training and professional development opportunities
What is the role?
Payroll Services sits within the Business Services branch, which is a multifaceted branch within the Chief Financial Officer Command. The AFP Payroll Services team delivers fortnightly pays over 8,000 employees using SAP. We have a complex and fast-paced operating environment, and there is never a dull day and always something new to learn.
In Payroll Services our work is the administration of conditions of service and entitlements for AFP employees including processing of pay, leave and superannuation and the ongoing improvement of systems and processes to provide a high quality, accurate and timely service to the AFP and its members.
Team Leaders are responsible for leading a small team within Payroll Services to deliver sound pay outcomes to AFP employees. This is achieved through leading the team, managing capability, capacity and resources to ensure efficient and high quality outcomes. This is a pivotal role in developing people, managing change, influencing behaviours to maintain a supportive culture respecting the talent, perspective and value of each individual.
The team leader encourages innovation and continuous improvement in practices, systems and processes. By building and maintaining professional relationships in the team and with external stakeholders, the Team Leader works with the Payroll Services Leadership team to adapt to changing priorities in a high volume environment.
Team Leaders activities include supporting team members build capability and confidence, planning and organising work for the team, undertaking complex payroll processing and checking and leading or contributing to project activities on priority projects.
Team Leaders contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments.
What can be challenging?
Payroll Services is a fast paced, dynamic place to work. Some cases are quite intricate and complex, requiring liaison with other areas within the AFP to correctly interpret and implement governance and legislation. Some employees can disagree with the organisational stance and so having strong communication skills and being able to deal with difficult and emotional people is required.
The high volume, high paced environment requires team leaders to be aware of the pressures of the workload on their team. It is critical that Team Leaders are able to work with their team to support them to build and demonstrate resilience, and provide support and guidance in managing issues and challenges.
This role provides opportunities to extend beyond payroll processing and provide a significant contribution to the delivery of high profile or complex projects. This involves combining project management skills and alignment with the fortnightly payroll delivery cycles.
What will you do?
Payroll Service Team Leader you will be responsible for:
• Provide leadership as part of a team, to contribute to organisational outcomes
• Guide and Manage team members responsible for delivery of Payroll Services
• Engage with stakeholders to manage, prioritise and align payroll activities, systems and proceses
• Undertake project and processing activities in accordance with relevant governance, frameworks and timeframes
• Delivering quality service and professional practices and standards including the application of legislation, policy and employment instruments
• Communicate payroll outcomes both in writing and verbally to employees, management and in formal briefs
• Influencing and implementing business improvements related to operational practices, procedures and guidelines
• Undertake payroll processing, including calculating employee entitlements and processing complex cases in accordance with strict deadlines
• Maintaining currency in subject matter expertise through on-going professional development and learning opportunities
• Undertake general administrative duties associated with payroll activities
What does success look like in this role?
• Collaboratively working with Payroll Services leadership team to achieve high quality payroll outcomes
• Developing team members to build their ability prioritise and work effectively as a team
• Interpretation and application of the AFP’s Enterprise Agreements, relevant legislation and governance to provide direction and advice on complex queries to AFP Employees and Payroll Team Members
• Regular positive engagement with key stakeholders
• Delivering on agreed outputs and outcomes to projects and activities
• Being open to constructive feedback and valuing differing opinions and ideas
• The ability to convey messages effectively and sensitively across multiple audiences, which may include executive and ill or injured AFP employees
• Leading the development and implementation of improvements within the team, systems and processes
• Demonstrating adaptability and resilience in dynamic, complex environments, and enjoy facing new challenges each day
Essential Requirements
• Australian Citizenship.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Contemporary Payroll and /or Human Resources experience.
• Demonstrated leadership experience
• Experience with Payroll Systems such as SAP or similar.
• Problem solving / analytical skills.
• Strong, effective communication and engagement skills
• Self and time management skills
Desirable Requirements
• Project Management skills
Additional Information
This position is Canberra base and successful candidates must be willing to relocate if based outside of this area.
This position is at an AFP Band 7 level
Selection Criteria
- Achieve results
- Communicates with influence
- Contributes to strategic thinking
- Cultivates productive working relationships
- Shows personal drive and integrity
- Technical knowledge and skills
Application
Please submit the following documents via our Jobs portal prior to the closing date and time:
- Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
- Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.
Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.
Employment Suitability
Should you successfully progress from the application stage all applicants must:
- Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
- Have your fingerprints taken if an offer of employment is made.
- Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
- Satisfactorily undertake a security clearance to the level specified for the position.
Recruitment Process
Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.
Commitment to Diversity & Inclusion
At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.
Contacts and Closing Information
Contact Officer: Chris Lucas,
Contact Officer Phone: 02 5126 5105,
Contact Officer Email: Chris.Lucas@afp.gov.au
Applications Close: 11:59pm (AEST) 27/06/2025
To view our other employment opportunities, please visit our career site.