Quintiq Service & Support - CFO

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 05 ($99,285.00 - $107,559.00)

JOB REFERENCE NUMBER - 14309

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Working as part of a small team you will provide high level support to the members using Quintiq, AFP's rostering and time recording solution. 

You will bring ideas, influences great work culture, positively impacting all team members. Help us to improve what we do and introduce new ways of engaging our teams across the AFP. A positive attitude, good interpersonal skills and a desire to further develop your knowledge of the system. 

As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

We're interested in hearing from people who

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
• Can demonstrate an ability to work in a busy, commercial, and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• Most importantly have a genuine passion for our customers and a commitment to doing the right thing to ensure we're putting our customers' needs first.

What will you do?

• Provide high level customer service providing support to members using Quintiq, AFP’s rostering and time recording solution.
• Undertaking tasks assigned by the Team Leader to maintain ongoing support.
• Support BAU objectives identifying and escalating issues to the Senior team member and team leader.
• Develop and maintain QSS documentation.
• Manage enquiries via phone and the ServiceNow Portal.
• Identify, investigate and provide solutions for issues that may arise including engaging with the vendor for defect management. 
• Anticipate, discuss and plan for future requirements and/or broader issues and apply flexibility in adapting to changing priorities.
• Develop team members and fulfil a guiding, mentoring and advisory role.
• Maintain currency in subject matter expertise with the Quintiq system through ongoing professional development and learning opportunities outside the formal education process.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Has contemporary knowledge and experience relevant to the role.
• Relevant qualification or extensive experience and knowledge in area of expertise.

Desirable Requirements

The following skills and/or experience would be highly regarded:

• Payroll and/or HR knowledge and experience
• Demonstrated knowledge or experience with Quintiq Rostering system (or equivalent) and working within a service team environment.  
• Strong written and verbal communication and problem-solving skills.
• Ability to engage and liaise with diverse stakeholder groups.
• Demonstrated ability to work effectively in a team and at times complete allocated tasks with limited guidance.

Additional Information

This role is located in ACT and applicants will be required to reside in ACT or relocate at their own expense

This role is an AFP Band 5 level 

Selection Criteria

• Organising your work, making sound decisions and achieving outcomes
• Communicating and working effectively with other people
• Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.  

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with disability.

Contacts and Closing Information

Contact Officer:  Ross Murley,

Contact Officer Phone:  0251268307, ​

Contact Officer Email:  ross.murley@afp.gov.au

Applications Close: 11:59pm (AEDT) 10/04/2025

To view other employment opportunities, please visit our career site.

www.afp.gov.au