Senior Product Manager - Electronic Surveillance Integration

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT; VIC

AFP BAND & SALARY - Technical Specialist - Band 2 ($147,369.00 - $164,728.00)

JOB REFERENCE NUMBER - 15174

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities 

What is the role?

Digital Surveillance Collection (DSC) develops and operates a wide range of lawful covert surveillance capabilities in support of the AFP’s operational requirements, including telecommunications interception, surveillance devices, collection under computer access warrant, and collection from open sources. 

Our engineering teams manage the collection, ingestion and AI/ML enrichment of structured and unstructured data from diverse sources into analytics platforms, dashboards, reporting tools and operation systems ensuring end-users have access to timely, accurate and actionable insights in support of AFP investigations and intelligence analysis.

The Senior Product Manager is responsible for identifying customer needs and business objectives that a technology product will fulfill, and managing the delivery of technical solutions through close collaboration with engineering, infrastructure, governance, and compliance teams. This role involves defining and prioritising product deliverables, translating customer requirements into actionable insights, and bringing the product vision to life through superior problem-solving ability, expertise in product management, and a working technical knowledge of AI/ML and its application into usable capabilities. The Senior Product Manager acts a key liaison between stakeholders, ensuring alignment between business goals, user experience and technical feasibility.

As a Senior Product Manager in the AFP, you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and requirements of the position as outlined below.

For more information about working in Digital Surveillance Collection please visit https://dscjobs.afp.gov.au

What will you do?

As a Senior Product Manager, you will work individually and as part of a team. Your responsibilities will include:

Customer and Business Needs

• Work closely with business stakeholders to understand strategic objectives and translate them into product goals
• Conduct user research, feedback sessions and data analysis to identify customer needs, pain points and opportunities
• Define and document clear product requirements, ensuring alignment with business objectives

Product Roadmap and Prioritisation

• Develop and maintain product roadmaps based on business priorities, user needs and technical feasibility
• Define and prioritise features, ensuring that the highest value items are delivered first
• Participate in Scrum Planning and Sprints, collaborating with development teams to assist in refining and estimating tasks
• Maintain up-to-date knowledge of industry trends, competing products and industry partner products to inform strategic decisions and ensure the AFP products remain competitive and aligned with user needs.

Collaboration and Communication

• Act as the primary point of contact between business stakeholders and technical teams
• Act as the primary point of contact between external stakeholders and vendors to ensure that AFP requirements are clearly understood and effectively prioritised within the vendor’s roadmap
• Facilitate communication between customer, designers, developers and leadership to ensure seamless product execution
• Provide regular updates on product progress, challenges, achievements, product performance, new developments and customer impact to leadership and key stakeholders
• Gather & incorporate feedback from customers/users/stakeholders to continuously improve the product

Technical Knowledge and Expertise

• Draw upon your technical expertise and the expertise of others to design and deliver solutions that make use of appropriate technologies in accordance with governance, cyber security, and ethical requirements
• Act as an effective translator between specialist technical teams and AFP operational members
• Develop junior staff through mentoring, sharing technical knowledge, and supporting members on product management career pathways

Delivery and Execution

• Work with development teams using Agile methodologies to oversee product developments and iteration
• Define success metrics and track key performance indictors (KPIs) to measure the product’s impact and success
• Report on delivery of product milestones, blockers and external dependencies as needed
• Ensure compliance with data privacy, security and ethical AI/ML guidelines, including engagement with internal AI/ML approval processes
• Create, review and update Better Practice Guides (BPGs), policies and procedures

Essential Requirements

• You must be an Australian Citizen at the time of application.
• Negative Vetting 1 (Secret) security clearance, or the ability to obtain one.
• Excellent communication & stakeholder engagement skills
• Industry certifications or demonstrated expertise in product management, business analysis or a related field
• Industry certifications or demonstrated expertise in Agile methodologies and working with software development and system integration teams
• Strong problem-solving skills and the ability to balance technical constraints with business priorities, informed both by your own technical expertise and the advice of others
• Experience with product roadmap development and task management tools (e.g. Gitlab, Jira)
• Expertise relevant to the development and implementation of AI/ML or data analytics services
• Demonstrated ability to influence the product team by effectively communicating user needs, business priorities, and strategic insights to drive alignment and informed decision-making.
• Ability to analyse data and customer feedback to drive decision-making
• An ability to work in a complex, dynamic and sensitive environment

Additional Information

• This role is located in Canberra and Melbourne, applicants are expected to be based in Canberra or Melbourne. 

Selection Criteria

• Knowledge and Experience
• Judgement and Risk
• Independence and Decision Making
• Relationships
• Professional Leadership
• Research and Innovation
• Project Management
• Additional stakeholder emphasis

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer:  Mark,

Contact Officer Phone:  02 5126 7152, ​

Contact Officer Email:  technical.recruitment@afp.gov.au

Applications Close: 11:59pm (AEST) 01/10/2025

To view our other employment opportunities, please visit our career site.

www.afp.gov.au