ServiceNow Team Member

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - TAS; ACT; NSW; NT; QLD; SA; VIC; WA

AFP BAND & SALARY - Band 05 ($103,256.00 - $111,861.00)

JOB REFERENCE NUMBER - 16117

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangements that support work-life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role as ServiceNow Team Member at the Band 5 level. Opportunities for a ServiceNow Developer, Business Analyst and Tester are currently available. 

As a ServiceNow Team Member you will be joining a collaborative technology team to support the on-going initiatives of the ServiceNow platform at the AFP. The roles sit within the ServiceNow Capability Team within the Enterprise Policing Systems Branch of the CIO Command. The Branch is responsible for developing and supporting a range of business applications and systems. Providing critical integrated, secure and effective information and communication systems and services to the AFP.

The ServiceNow team aligns to the Agile framework, operating as a cross-functional Scrum team focused on delivering a usable Increment each Sprint. As a ServiceNow Team Member you will contribute across analysis, build, and testing to deliver the working, tested modification or enhancement. 

You will be integral in assisting the design, development, testing and implementation of ServiceNow solutions working closely with stakeholders and business representatives to deliver outcomes for the AFP. These solutions are developed applying iterative techniques and Agile methodologies. It will involve assisting in maturing the development capability using existing and emerging processes, frameworks and tools. The successful applicant will contribute to the successes of an agile, multi-disciplinary team focused on delivering business value and continuous improvement in accordance with Agile methodologies, Scrum principles and industry best practice.

AFP appointees contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet requirements of the position as outlined below.

What will you do?

Duties across the ServiceNow Developer, Business Analyst and Tester positions include:

• Ensuring outputs are achieved within the strategic direction of the AFP.
• Assisting in the development and implementation of ServiceNow solutions to support designed workflows.
• Maintaining technical documentation including designs and knowledge articles.
• Participate in testing, troubleshooting, and deployment activities.
• Assist in identifying improvement opportunities and contribute to team roadmaps.
• Maintaining currency in information technology processes and technical knowledge through ongoing professional development.
• Supplying advice, services and work products to business areas seeking to improve or enhance their business processes and cutting red tape.
• Designing, developing, testing and deploying improvements into the ServiceNow platform using the Agile methodology.
• Troubleshooting ServiceNow production environment issues; perform root cause analysis and recommending resolutions.
• Collaborating with other team members to interpret business requirements for future ServiceNow enhancement opportunities.
• Maintaining currency in information technology processes and technical knowledge through ongoing professional development.

Essential Requirements (all roles)

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 security clearance or the ability to obtain one.
• Contemporary knowledge of the ServiceNow Platform and best practice coding standards.
• A technical interest with Agile/Scrum methodologies and the ability to effectively contribute to scrum teams in a manner which is consistent with scrum principles and values.
• Excellent written and verbal communication skills.

Desirable Requirements

• Relevant tertiary qualifications or equivalent industry certifications or suitable industry experience.
• ServiceNow Certifications including ServiceNow Certified System Administrator.
• Experience in the use of Azure DevOps.

Selection Criteria

• Organising your work, making sound decisions and achieving outcomes
• Communicating and working effectively with other people
• Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum one page). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.  

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

We're all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Craig Tolliday

Contact Officer Email: craig.tolliday@afp.gov.au

Applications Close: 11:59pm (AEST) 17/07/2026

To view other employment opportunities, please visit our career site.

www.afp.gov.au