System and Platform Administrator - Digital Records Management Solution (DRMS)

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT; NSW; NT; QLD; SA; TAS; VIC; WA

AFP BAND & SALARY - Technical Specialist - Band 2 ($147,369.00 - $164,728.00)

JOB REFERENCE NUMBER - 15299

This advertisement is to create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra days of mandatory rest leave per year 
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities 

What is the role?

Sitting within the Technology, Strategy and Data branch, the Digitisation Project is responsible for developing, implementing and enhancing the AFP's Digital Records Management Solution (DRMS).

The implementation of the new DRMS provides an exciting opportunity to work with all stakeholders across the organisation to modernise information management practices to support transition to enhanced digital ways of working.

To support the new DRMS systems, we are seeking a highly experienced and motivated individual to lead the highly specialised platform administration aspect for the DRMS implementation and ongoing performance.

As a Technical Specialist in the AFP, you will ensure the achievement of outcomes are in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. 

Technical Specialists provide expert consultancy within their area of specialism. They develop and promote technical solutions which support the business requirements of the AFP, within their area of expertise. A Technical Specialist role does not hold any leadership or financial delegations.

What will you do?

The role will work in collaboration with and under supervision by nominated AFP personnel to:

• Manage DRMS systems within the AFP Azure platform / tenancy (multiple environments) in accordance with environment management protocols. These are:
  • OpenText Content Manager
  • Castlepoint
  • Other branch systems, as required.
• Support Kubernetes/Docker administration.
• Monitor of DRMS servers and services.
• Facilitate, coordinate and test DRMS patching, upgrades and testing in conjunction with vendors, in line with AFP change, support and technical protocols.
• Work together with AFP business users, system engineers, integration specialists and Cybersecurity specialists to improve and optimise the performance, use, management and support of DRMS systems.
• Issue and problem resolution coordination with vendors and AFP technical resources.
• Comply with, and manage, any technical change in line with the AFPs change management practices.
• Enforce and adhere to all levels of compliance in the Enterprise ICT environment.
• Contribute to the development and maintenance of solution design, technical governance and standard operating procedures.
• Facilitate knowledge sharing and cross-skilling with other AFP technical peers to ensure adequate resource support coverage across the DRMS and other branch systems.
• Record and maintain files/information in accordance with AFP requirements.
• Establishing and maintaining strong stakeholder relationships.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A current AFP Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Relevant qualification or extensive experience and knowledge in area of expertise.
• Demonstrated experience (5+ years) in the Platform Administration domain.
• Strong communication and documentation skills.
• Ability to work with stakeholders at all levels.
• Demonstrated ability and eagerness to take the initiative to learn new technologies quickly.

Desirable Requirements

We're interested in hearing from people who have:

• Demonstrated experience with Digital Records Management System administration.
• Formal qualifications from a recognised tertiary institution or demonstrated equivalent skills and experience in Information Management or related field.
• Strong demonstrated ability to troubleshoot and resolve technical issues.
• Proven history of knowledge sharing, mentoring and upskilling of team members.
• Ask relevant questions, find effective solutions, act with integrity, and always prioritise the customer.
• Deliver excellent service independently but work collaboratively to achieve outcomes where required.

Additional Information

• This role is based in Canberra, however, remote working options may be negotiated for the right candidate.
• If outside the ACT, domestic travel will be required for this role to suit AFP business and project requirements, as agreed in advance.
• No feedback will be provided to applicants that are unsuccessful at application. Candidates invited to interview can request verbal feedback from a panel member at the end of the recruitment process.
• Interviews undertaken by applicants in the recruitment process are to completed in alignment with the organisations values, culture and professional standards. At no stage are Artificial Intelligence or any other tools or resources to be utilised by applicants when completing the interview to give an individual applicant an unfair advantage against all other applicants. Any tools, resources or additional methods that can be utilised through our processes will be advised by a representative of our selection advisory committee as part of the recruitment process (if applicable). Any breach of these guidelines through a selection process will see applicants found to be in breach of the organisations values and will effectively result in the removal of the applicant from consideration through the process. For further information around the organisations values and culture, please review Values and Culture

Selection Criteria

• Knowledge and Experience
• Judgement and Risk
• Independence and Decision Making
• Relationships
• Professional Leadership
• Research and Innovation
• Project Management
• Additional stakeholder emphasis

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer:  Coordinator Information Management,

Contact Officer Phone:  +61 0419 923 145, ​

Contact Officer Email:  im-recruitment@afp.gov.au

Applications Close: 11:59pm (AEDT) 19/10/2025

To view our other employment opportunities, please visit our career site.

www.afp.gov.au