Team Leader - SAP Administration Help & Support

Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 08 ($127,101.00 - $138,349.00)

JOB REFERENCE NUMBER - 14405

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. 

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 
• 4 extra days of mandatory rest leave per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement 
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of  Team Leader SAP Administration Help & Support.

Business Services sits within the Chief Financial Officer (CFO) Command. It is a multifaceted branch, which directly contributes to AFP operational outcomes, providing support and enabling our people to deliver maximum impact to the criminal environment. The experience you bring to the role will benefit the organisation by:

• Providing high-quality corporate services to the AFP (supporting the frontline).
• Managing and implementing business and system improvements to remove barriers, speed up decision making and increase efficiency (reducing red tape).
• Providing training and help desk facilities to enhance partnerships, engage and work closely with both our members and external stakeholders (enhancing partnerships).

The Team Leader works in a high tempo environment, leading the SAP Administration, Help and Support team delivering system administration, system support, user help and system improvement initiatives:

• Administration and monitoring of the SAP production environment, ensuring appropriate levels of access, a high level of data integrity and system usability.
• Supporting business areas with analysis and support - including the SAP and ESS portal help desk facility, the processing of payroll and delivery of training.
• Implementing leading edge technology utilising effective change management practice.
• Developing and maintaining governance and policy across the team functions.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Reporting to Coordinator Shared Services, the Team Leader is an integral member of the Shared Services Leadership Team. You will be required to:

• Provide strong leadership to the team and input into the strategic direction of Shared Services and the delivery of outcomes for the AFP.
• Liaise with key stakeholders on system improvement objectives and alignment with AFP business needs, legislation and federal government policy and direction.
• Ensure that the team has the appropriate structure and resources to deliver efficient and effective advice and support to the broader AFP; including the fortnightly pay run.
• Actively manage and promote a healthy working environment. This includes embracing diversity, inclusion and respect.
• Provide high-level technical advice and position the SAP Administration, Help and Support team as a valued business partner.
• Manage ad-hoc requests for complex data analysis, system guidance and project support.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Relevant qualification or extensive experience and knowledge in SAP (FI/HR) administration, maintenance and support for a large and complex organisation.
• Intermediate to advanced Microsoft Office skills, in particular excel.
• Exceptional stakeholder engagement and communication skills to liaise with diverse stakeholder groups (internal and external).
• Demonstrated ability to achieve results in a fast paced and dynamic environment, leveraging strong prioritisation skills and modelling enthusiasm and resilience.
• Demonstrated Team Leader experience, with the ability to lead a team and develop others.
• Well-developed conceptual, analytical and problem-solving skills in relation to ERP systems and business processes.
• Experience in providing technical support to users, maintaining security and upgrade management and testing.
• Excellent communication and interpersonal skills with the ability to present information in a concise and articulate manner.

Additional Information

• This role is located in Canberra and applicants are expected to be based in Canberra or willing to relocate.
• This role is an AFP Band 8 level

Selection Criteria

• Achieve results
• Communicates with influence
• Contributes to strategic thinking
• Cultivates productive working relationships
• Shows personal drive and integrity
• Technical knowledge and skills 

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.

• Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role. 

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with disability.

Contacts and Closing Information

Contact Officer:  Ben Reedy

Contact Officer Phone:  0439083375

Contact Officer Email:  ben.reedy@afp.gov.au

Applications Close: 11:59pm (AEST) 23/06/2025

To view our other employment opportunities, please visit our career site.

www.afp.gov.au